Privacy policy
Privacy Policy
Your privacy matters to us
At Shanawer Fragrances, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.
By using our website, you consent to the data practices described in this policy. Please read this Privacy Policy carefully.
1. Information We Collect
We collect information that you provide directly to us when you use our website, create an account, make a purchase, or communicate with us. The types of information we may collect include:
Personal Information
- Full name and contact information (email address, phone number)
- Shipping and billing addresses
- Payment information (processed securely through our payment partners)
- Order history and purchase details
- Account credentials (username and password)
Automatically Collected Information
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our website
- Referring website addresses
- Cookies and similar tracking technologies
We implement industry-standard security measures to protect your personal information. All payment transactions are encrypted using SSL technology, and we never store complete credit card information on our servers.
2. How We Use Your Information
We use the information we collect for various purposes to provide and improve our services:
| Purpose | Details |
|---|---|
| Order Processing | To process and fulfill your orders, manage payments, and arrange delivery |
| Customer Service | To respond to your inquiries, provide support, and handle returns or exchanges |
| Communication | To send order confirmations, shipping updates, and important account information |
| Marketing | To send promotional offers and new product announcements (with your consent) |
| Website Improvement | To analyze usage patterns and enhance user experience |
| Fraud Prevention | To protect against fraudulent transactions and ensure security |
3. Information Sharing & Disclosure
We respect your privacy and do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party companies that help us operate our business (shipping carriers, payment processors, email service providers)
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with a merger, acquisition, or sale of business assets
- Protection of Rights: To protect our rights, property, safety, or that of our customers
- With Your Consent: When you explicitly authorize us to share your information
4. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and gather information about how you use our website.
Types of Cookies We Use:
- Essential Cookies: Required for website functionality and cannot be disabled
- Performance Cookies: Help us understand how visitors interact with our website
- Functional Cookies: Remember your preferences and personalize your experience
- Marketing Cookies: Track your activity to deliver relevant advertisements
You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.
5. Your Privacy Rights
You have certain rights regarding your personal information. We are committed to helping you exercise these rights:
Access
Request a copy of the personal information we hold about you
Correction
Update or correct inaccurate or incomplete information
Deletion
Request deletion of your personal data, subject to legal obligations
Opt-Out
Unsubscribe from marketing communications at any time
Portability
Receive your data in a structured, commonly used format
Restriction
Request limitation on how we process your information
To exercise any of these rights, please contact us using the information provided at the end of this policy.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
- Account information is retained while your account is active
- Order and transaction records are kept for accounting and legal compliance
- Marketing data is retained until you opt out of communications
- Inactive accounts may be deleted after extended periods of inactivity
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.
7. Third-Party Links
Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our website, you consent to the transfer of your information to Pakistan and other countries where we operate.
9. Security Measures
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
- SSL encryption for data transmission
- Secure servers with regular security updates
- Restricted access to personal information on a need-to-know basis
- Regular security audits and vulnerability assessments
- Employee training on data protection and privacy
While we strive to protect your personal information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
10. Marketing Communications
With your consent, we may send you promotional emails about new products, special offers, and other updates. You can opt out of marketing communications at any time by:
- Clicking the "unsubscribe" link in any marketing email
- Contacting us directly to update your preferences
- Adjusting your account settings (if applicable)
Please note that even if you opt out of marketing communications, we will still send you transactional emails related to your orders and account.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:
- Posting the updated policy on our website with a new "Last Updated" date
- Sending you an email notification (for significant changes)
- Displaying a prominent notice on our website
Your continued use of our website after any changes indicates your acceptance of the updated Privacy Policy.
Privacy Questions or Concerns?
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
support@shanawerfragrances.com
+92 313 4329249