1. General Terms

By using this website, you certify that you have read and reviewed this Agreement and that you agree to comply with its terms. If you do not want to be bound by the terms of this Agreement, you are advised to leave the website accordingly.

• Shanawer Fragrances reserves the right to review and amend any of these terms and conditions at our sole discretion
• Upon using this website, you are assumed to have reviewed and accepted these terms and conditions in full
• You must be at least 18 years of age to use this website and to purchase any goods through this website

2. Products & Pricing

All products featured on our website are subject to availability. We reserve the right to discontinue any product at any time for any reason.

• Prices for our products are subject to change without notice
• All prices are listed in Pakistani Rupees (PKR) unless otherwise stated
• We reserve the right to modify or discontinue products without prior notice
• Product images are for illustrative purposes only and may differ slightly from the actual product
• We strive to display accurate product descriptions and images but cannot guarantee absolute accuracy

3. Orders & Payment

By placing an order, you are making an offer to purchase products from Shanawer Fragrances. All orders are subject to acceptance and availability.

• We accept Cash on Delivery (COD) and online payment methods as specified at checkout
• Payment must be made in full at the time of placing the order for online payments
• For COD orders, payment must be made upon delivery of goods
• We reserve the right to refuse or cancel any order for any reason
• Order confirmation will be sent via email once your order is successfully placed

4. Shipping & Delivery

We aim to process and dispatch orders within the timeframe specified on our website. Delivery times may vary based on location and external factors.

• Delivery times are estimates and not guaranteed
• Shipping charges are calculated at checkout based on delivery location
• Risk of loss and title for items pass to you upon delivery to the carrier
• We are not responsible for delays caused by courier services or customs
• You must provide accurate delivery information; we are not liable for incorrect addresses

5. Returns & Exchanges

Please refer to our detailed Returns Policy page for complete information regarding returns and exchanges.

• Returns must be initiated within 14 days of delivery
• We do not offer monetary refunds; only exchanges or store credit
• Products must be unopened and in original packaging
• Return shipping costs are the responsibility of the customer unless the product is defective

6. Privacy & Data Protection

Your privacy is important to us. We are committed to protecting your personal information and using it responsibly.

• We collect only the information necessary to process your orders
• Your personal data will not be shared with third parties without consent
• We use secure encryption for all payment transactions
• You have the right to request deletion of your personal data at any time

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Shanawer Fragrances and is protected by copyright laws.

• You may not reproduce, distribute, or transmit any content without written permission
• The Shanawer Fragrances name and logo are trademarks of Shanawer Fragrances
• Unauthorized use of our intellectual property may result in legal action

8. Limitation of Liability

To the fullest extent permitted by law, Shanawer Fragrances shall not be liable for any indirect, incidental, special, or consequential damages.

• We are not liable for any damages arising from use or inability to use our website
• Our liability is limited to the purchase price of the product
• We do not guarantee that our website will be error-free or uninterrupted

9. User Conduct

When using our website, you agree to comply with all applicable laws and regulations.

• You will not use the website for any unlawful purpose
• You will not attempt to gain unauthorized access to our systems
• You will not transmit any harmful code or viruses
• You will not engage in any activity that disrupts the website

10. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Pakistan. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Pakistan.

11. Contact & Amendments

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website following any changes constitutes acceptance of those changes.